IMPORTANT NOTICE:

Dear LuminoCity customers, we’ve been working hard on improving our festival in order to make sure your experience is magical. Things to note before your purchase or arrival:

• Open Hours - LuminoCity Festival is open from 4PM till 11PM on operating dates. Our last entry time is 10PM. Average stay per visitor is 40 - 60 mins. Our peak hours are usually 5PM to 7PM so please expect some wait times during peak days and hours as we have city set limits. Please be advised to attend the event during off-peak hours if you would like to avoid longer wait times.
• Door Tickets and Sold Out Days - Please check the ticket sales condition on our calendar before your arrival. During off-peak hours on sold out days if the lines have died down, the box office may release a limited amount of tickets. Wait times are still to be expected as these are high traffic days. Ticket release cannot be guaranteed. Please understand for safety issues, we cannot accommodate any requests for more tickets due to City regulations regarding our maximum limit of capacity at our venue.
• Time Slots - In order to manage wait times, please select an entry time window while purchasing your tickets (drop-down or boxes next to DATE)
• Travel Guide - For taking public transportation, note only the M35 runs on and off the island. The nearest stop to our festival is the MAIN RDY/OPP GOLF CTR PARKING. The M35 can take you back to Manhattan near the 4,5, and 6 train. For Uber and Lyft, we have signs set up at a more convenient pickup location near the Icahn Stadium on Central Road. If navigating with GPS, please use “10 Central Road, New York, NY 10035″ as your destination. The pathway to the festival entrance is located between the Golf Center and Icahn Stadium.
• Shuttle Locations - As previously announced, the Brooklyn and Queens shuttles have been canceled. The Manhattan shuttle pick up location has been changed to E125 & 3rd Ave due to City traffic regulations. For the shuttle service, please check here for the most up to date information.
• Terrain - Our festival is built on the lawn of Randall’s Island Park, so if/when there is a lot of precipitation and not enough time for the ground to dry out, please be careful of the mud on the ground and dress accordingly.
• Weather - We are a rain or shine event unless the weather is severe. We will be updating our website, social media, and sending email blasts to our subscribers regarding the event status. Be sure to sign up to stay updated! We are an outdoor winter festival in a park, please dress in layers and keep warm!