Our Holiday Lights Festival at Eisenhower Park is our longest-running, signature event. Combining the heartwarming spirit of the holidays with the unique vision and creativity that has made it a holiday tradition for communities across Long Island and beyond. Holiday Lights is a journey through 14 acres of winter wonderland, one of the largest immersive walk-through light festivals of its kind in the United States.

📍Eisenhower Park  

1899 Hempstead Tpke, East Meadow, NY 11554

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We are located in Nassau County’s Eisenhower Park, 1899 Hempstead Tpke, East Meadow, NY 11554. You can access the free onsite parking via the main road that runs through the park, Salisbury Park Drive. Nearest cross streets are Hempstead-Bethpage Turnpike on the south side of the park, and Merrick Avenue on the west side of the park.

📅 Event Dates: 

Nov 7, 2025 – Jan 1, 2026

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⏰Opening Hours:

• 4:30 pm - 9:30 pm (Mon-Thu, Sun) Last Entry 9:00PM
• 4:30 pm - 10:00 pm (Fri, Sat) Last Entry 9:30PM

*We are closed on Thanksgiving Day, Christmas Eve & Christmas Day

*Mon & Tue are closed each week before Dec 14, 2025

All visitors are required to review and agree to our Ticket Terms and Conditions and Liability Waiver prior to entry. These documents are available on our website. By entering, you acknowledge and accept these terms, which serve as effective notice.

Please note that the terms are also included or linked in your ticket or in the purchase confirmation from third-party platforms, and form a condition of admission. To ensure a smooth entry, please read and understand them in advance.

Thank you for your cooperation and enjoy your visit!

Expect to be dazzled! Stroll through themed set pieces rich in imagination and grand in scale. Sip hot chocolate and nosh on food truck delights, taking in the sights and holiday music sounds as you go. Stop along the way for the many photo-friendly opportunities built into our displays. Or take a break while the little ones enjoy our play area. It’s all here!

The duration of the experience varies depending on your pace of exploration; however, most visitors spend approximately 1 to 2 hours enjoying the exhibits and activities.

We have a food/beverage vendor onsite and allow guests to bring snacks and beverages; however, food and drinks are not allowed to be brought into the amusement activities.

Yes, there will be merchandise available for purchase, including souvenirs, themed items.

Yes, there are traditional, heated bathrooms as well as supplemental porta-potties onsite.

Yes, our festival is ADA-compliant, stroller-friendly, and kid wagon-friendly; however, we do not offer check-in services or wheelchair, stroller, and kid wagon rentals.

Yes. You can access the free onsite parking via the main road that runs through the park, Salisbury Park Drive. Nearest cross streets are Hempstead-Bethpage Turnpike on the south side of the park, and Merrick Avenue on the west side of the park.

NON-PEAK HOURS:

General Admission: $29

Child (ages 4-12): $22

VIP Admission: $56

Group Bundle (min. 4): $21.75 / ticket

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*Ticket prices listed do not include applicable taxes and fees.

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PEAK HOURS:

General Admission: $32

Child (ages 4-12): $26

VIP Admission: $58

Group Bundle (min. 4): $24.75 / ticket

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Scheduled session entry times are as follows: 

4:30 - 5:15 PM

5:15 - 6:00 PM 

6:00 - 6:45 PM 

6:45 - 7:30 PM 

7:30 - 8:15 PM 

8:15 - 9:00 PM

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*Ticket prices listed do not include applicable taxes and fees.

*Peak and non-peak hours vary by date, availability, and seasonality. Please refer to the ticket booking calendar for the most up-to-date pricing information.

*Discount codes do not apply to Group Bundle tickets.
*Group Bundle pricing is only available when you purchase at least 4 Group Bundle tickets in one order. Group Bundle tickets must be used together in a single visit and cannot be split. Not eligible for partial refund.

Once you enter, you are welcome to stay as long as you wish; however, re-entry is not permitted.

We do not sell physical tickets at the door. If you arrive without a ticket, you will need to purchase it online on your phone before entering (subject to availability). We strongly recommend buying in advance to secure your spot and avoid delays at the entrance.

Tickets are available online. Even if you are already onsite, you will need to purchase your ticket online before entering. To guarantee entry and the best price, please buy your tickets in advance.

• Admission: Children three and under do not require admission tickets. However, they must be accompanied by a paying adult.
• Lumi Express: Children three and under ride free, but must be accompanied by a paying adult.

If you’re unable to locate your confirmation email, please first check your inbox, spam and junk folder and look for an email from assistance@peek.com.

Still no luck? Here's what to do next:

• Online: You can contact our customer service team and provide the name, phone number, and email used at checkout. We’ll be happy to resend your confirmation.
• Onsite: If you're attending the event and still haven’t received your confirmation, our admission staff can assist by looking up your booking using your name, phone number, or email. Simply speak with an admission staff member upon arrival.

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Yes, you can! We recommend purchasing add-ons online in advance since on-site availability is limited and may involve wait times.

Here’s how to add them after your ticket purchase:

1. Open your booking confirmation email
2. Tap “My Customer Portal” button
3. Scroll down to view available add-on options
4. Choose your add-ons, and click “Buy Now” to complete the order. A confirmation receipt will land in your inbox.
5. Refresh the Customer Portal to view updated add-ons below or beside your QR code—automatically linked to your booking.

Please present your booking QR code to the Admission Staff at check-in. They will be able to access your booking details, and all purchased add-ons.

Yes, tickets can often be transferred to another person. Please ensure that you send all booking confirmation emails to the individual/group to whom you’d like to transfer the tickets.

Our official website and authorized ticketing partners are the recommended sources for purchasing tickets to the LuminoCity Dino Safari Festivals and LuminoCity Holiday Lights Festivals.

Only registered service animals serving those with disabilities in accordance with ADA requirements are allowed to enter the event. Emotional support animals will not be allowed entry. Most states have laws specifically banning the fraudulent misrepresentation of pets as service animals.

For the safety and enjoyment of all attendees, drone flying is strictly prohibited at our event. This includes all types of drones and unmanned aerial vehicles (UAVs), regardless of size or purpose. Please note that any violation of this policy will result in removal from the event and/or further action as deemed necessary by event security.

Yes, photography and recording for personal use are generally permitted. However, please respect any posted signage or guidelines regarding photography.

Outside food and/or beverages are allowed on the onsite. However, food and/or beverages are not allowed to be brought into the amusement activities.

Alcohol is prohibited onsite.

• Smoking and alcoholic beverages of any kind.
• Firearms, ammunition, knives, and weapons of any kind.
• Marijuana (including marijuana-enriched products) or any illegal substance.
• Intrusive equipment such as camera setups, tripods, audio gear, selfie sticks, drones, etc.
• Large bags/backpacks, sports equipment (bats, balls, etc.), and glass containers.
• Hoverboards, bikes, and scooters (other than scooters used as a mobility scooter under the ADA) are prohibited.
• Using benches and other LuminoCity properties as storage.
• Illegal vending or unauthorized/unlicensed vendors

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Please refer to our website or signage at the venue for a comprehensive list of prohibited items.

✨ Self-Service Rescheduling: Gain control over your visit with the convenient Peek system, accessible through the customer portal. This feature enables you to effortlessly choose a new date and time that aligns better with your schedule.

Tickets can be rescheduled via the self-rescheduling portal. Kindly be advised that admission ticket prices vary based on the selected day and time slot. If you choose to reschedule your tickets to a higher-priced time slot or day, you'll need to cover the price difference.

Kindly refer to your Booking Confirmation Email to reschedule, follow the prompts during the rescheduling process, and complete the payment at the checkout page. If payment is not finalized at checkout, our team will automatically charge the outstanding price difference to the credit/debit card on file.

✨ Email Rescheduling: Simply send an email to info@luminocityus.com with your request, and our dedicated team will assist you promptly. Please allow our customer service team 3-5 business days to respond to your inquiries. Your satisfaction is our priority, and we strive to ensure your LuminoCity experience exceeds expectations.

Any unused tickets are eligible for a refund before the Holiday Lights Festival ends. Refund requests must be submitted at least 24 hours before the event's final day.

Refunds for canceled event tickets are only granted under special circumstances. However, please note that once a ticket has been redeemed for admission, it is considered utilized and is non-refundable. We apologize for any inconvenience this may cause.

Checked-in bookings are non-refundable.

A Force Majeure event refers to unforeseeable circumstances beyond our control, such as weather or natural disasters, which prevent the festival from taking place as scheduled. In such cases, tickets for the affected day/time slot(s) will be honored for admission on any operational day without the need for rescheduling.

Tickets purchased on-site, including General Admission, Children Admission, VIP tickets, and Add-on activities (Lumi Express), are non-refundable.

Due to the high volume of inquiries, we kindly ask for your understanding as we work diligently to respond to your questions or requests within 3-5 business days. We appreciate your patience.

• Enter your discount or promo code in the field located above the payment options on the Checkout page before completing your purchase.
  
• After entering the code, click “Apply” and your order total will update automatically.
  
• Promo codes are case-sensitive. For example, if your code is “DISCOUNT,” typing “discount” will not work.
  
• Make sure there are no spaces before or after the code, as this may prevent it from applying correctly.
  
• If a code is expired or invalid, the system will display an error message indicating that the code cannot be applied.
  
• To remove a code, simply click the “X” icon next to the applied code.

We run different promotions before and during the festival period. Each promo code is valid only under the terms provided at the time it is offered. Promo codes are valid only for online purchases made through checkout on our official website. Please note:

• Promo codes must be redeemed within the validity period announced on our website, social media, email newsletters, or partners’ channels.
  
• Promo codes cannot be applied if they are expired, not yet active, or otherwise invalid.
  
• Promo codes do not apply to Group Bundle, Group of 3 tickets, and Gift Card purchases.
• Only one promo code can be applied per order. Promo codes cannot be combined, have no cash value, are non-transferable, and cannot be used with other promotions unless explicitly stated or advertised.
• Promo codes are subject to change or cancellation at any time without notice. LuminoCity reserves the exclusive right of final interpretation for all promotional offers and promo-code usage.
• Group Bundle Sale Terms&Conditions:
  
  • ‍Group Bundle tickets must be used together in a single visit and cannot be split across multiple dates or time slots.
  • Group Bundle tickets are non-refundable once used, whether partially or in full (for example, if one member of your party cannot attend, we are unable to refund any portion of the ticket).
  • Group Bundle tickets can only be rescheduled as a whole to the same date and time slot; they cannot be split and moved to multiple different dates or time slots.
  • Group Bundle tickets are not eligible for partial refund.

• "Buy Two Get One Free" Sale Terms&Conditions: Promo code WARM2025 is valid only for General Admission and Child tickets for LuminoCity Festival: Wonder Journey in Maryland. This promotion applies only to orders with exactly three eligible tickets. To redeem, add three eligible tickets to your order and apply the code at checkout; a 100% discount will be applied to one ticket in the order (the lowest-priced eligible ticket). Not valid on Group bundles or VIP ticket types. Offer valid through December 25, 2025, until 11:59 PM ET.
• Last Call promotion:
  
  • Promo code NYFUN25 is exclusive to LuminoCity Festival: Fantasy Winter Fairyland and is valid for General Admission, Child, and VIP tickets only. It does not apply to Group Bundle tickets or Saturday admissions.
  • Promo code MDFUN25 is exclusive to LuminoCity Festival: Wonder Journey and is only valid for General Admission, Child, and VIP tickets only.

If you have questions about a promo code or your order, please contact our customer service team at info@luminocityus.com

Yes, we offer group discounts for parties with a minimum of 25 guests. Please note that group tickets are non-refundable once the booking is confirmed and the invoice has been paid. Please contact our customer service team at info@luminocityus.com

Discount codes are only valid for online pre-purchases.

We don’t currently offer a dedicated discount for military, veterans, first responders, or law enforcement. However, you’re welcome to use any active promo codes or promotions available during your purchase window for the best available price. We truly appreciate your service and support.

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We also recommend following us on social media and subscribing to our newsletter to stay updated on the latest promotional offers.

Press passes are available for qualified media outlets. For inquiries, please contact our press office at press@luminocityus.com.

Sponsorship opportunities are available. For more information, please contact our sponsorship team at info@luminocityus.com.

We appreciate your interest! Please contact our marketing department for any influencer collaboration inquiries at press@luminocityus.com.