< img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=255986122551768&ev=PageView&noscript=1" />
OUR COVID-19 RESPONSE

Health and Safety

The entire LuminoCity team has prioritized health and safety while planning the 2020 festival to ensure a safe and enjoyable experience for all.

Strict time slots and ticket capacities are enforced

Masks are encouraged for all staff and visitors

Temperatures will be checked

Maintain physical distance throughout the experiene

Sanitize regularly during your visit

Please do not touch the sculptures

Regular cleaning will be conducted throughout each event day

LuminoCity wants to ensure everyone enjoys the best possible experience, so we follow the mandates and policies set-forth by the city, town, and state our events are being hosted in.

If you feel sick, suspect you might be sick, have recently tested positive for COVID-19, or have recently been in contact with someone who has tested positive for COVID-19, please  contact info@luminocityus.com to reschedule your ticket. The LuminoCity team prioritizes safety and health first this year and will work with you to ensure the best solution for all.

Thank you for helping us keep LuminoCity Festival safe! ✨

  • A limited capacity of tickets per time slot is enforced to ensure a steady flow of traffic; 
  • No tickets will be sold at the event to avoid onsite crowds. Tickets must be purchased prior to arriving;
  • Line control staff will assist moving line to keep admissions traffic flow regulated and ensure 6ft apart is being followed by all;
  • all groups are following the 6ft apart floor placements;  
  • Security will only allow one group per scan-in lane at a time; 
  • Tables spaced out with limited seating per table marked with stickers;  
  • A limited number of people can enter the Gift Shop or the Mini Gallery, security and staff will count, monitor flow, and ensure everyone is wearing a mask;
  • Daily cleaning log to be completed using NYC DOH log as a reference; 
  • Frequent number of cleans per event day and during off days; 
  • Seating areas, tables, bathrooms, and trash cans will be cleaned frequently each night; 
  • Hand sanitizer stations checked and refilled regularly each event day;

  • Each day before the festival opens, staff members undergo mandatory health screening based on NYC Department of Health’s official questionnaire;
  • Should an employee arrive onsite to work and not pass the wellness screening, said employee will be asked to leave immediately;
  • Staff will wear masks daily during entire duration of their shift; 
  • Employees will wear gloves, especially for positions involving constant contact with customers (i.e. behind registers, scanning tickets, gift shop, etc.);
  • All staff and security spaces will be cleaned regularly;
  • Staff are required to wash their hands between shifts and continuously sanitize.