What is the policy for exchanging tickets?

  • Ticket exchanges are self-service. They cannot be changed, exchanged, or refunded on the event premises. It must be done by using the ticket platform, Showclix.
  • Only tickets that have not been used can be changed. 
  • To change your date and/or time slot, tickets can only be exchanged for upcoming dates/time slots with availability. 
  • To change your ticket type, you must select a ticket at the same or a lower price. No ticket upgrades are allowed. No refund for price differences.
  • Basic details such as name and email address can be changed through the same system. 
  • For step by step help with exchanging your ticket, please visit the ShowClix support page.