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Ticket Information

Update: Time Slots

  • TicketTo help mitigate possible wait times, we have introduced time slots on our tickets. Rest assured if you purchased tickets before the time slots, you can enter at the time you wish to. The time slots are just to help manage crowds as ticket sales continue. If you have any questions or concerns, please reach out to us!

Ticket/Admissions Policy:

  • All tickets are NON-REFUNDABLE. Tickets are NONEXCHANGEABLE, NON-TRANSFERABLE, and CANNOT BE RE-SOLD FOR COMMERCIAL GAIN. All tickets are FINAL SALE. Ticket dates CANNOT BE CHANGED AFTER PURCHASE. Refunds will not be issued unless cancellation occurred on behalf of the event organizer. For extenuating circumstances please contact

  • Tickets grant entrance once only on the listed date and time. Admissions gates close at 10pm. Entrance into the festival cannot be granted without a valid ticket. Re-entry is not allowed.

  • All ticket types are outlined on each individual listing, no other ticket type is available. VIP Tickets can be purchased for anyone (there are NO specific VIP tickets for children, seniors, and students). There are no group tickets, one ticket allows one person in.

  • Leisure Pass/Go City Pass/New York Pass holders should approach the Box Office in the Welcome Area where passes will be scanned. From there you will be given a ticket which will allow you to enter at any GA line at our entrance. For any questions regarding your pass, please contact the Leisure Pass Customer Service directly.

  • Valid IDs for seniors include all government-issued IDs that show the date of birth. Valid ID for students includes an up-to-date student ID.

  • All visitors are subject to a security check upon entrance. Event organizers and hired security reserve the right to revoke admission if guest(s) exhibits unacceptable behavior. This includes, but is not limited to; disorderly conduct, carrying/using prohibited items, interfering with /touching the sculptures, etc.

  • All visitors must abide by Randall’s Island Park rules as set forth by the Park Alliance. A full list of rules can be found on their website.

  • Event organizers reserve the right to alter and adjust the date, time, and other event details as unforeseen situations arise, including severe weather and safety issues.

  • Individuals take full responsibility for all loss or damage incurred while on event grounds.

  • By use of this ticket, the ticket purchaser/holder agrees that LuminoCity, Inc. shall have the unrestricted right and license to use his or her image, likeness, name, voice, comments or other proprietary or public rights and that of any minor accompanying ticket holder in any broadcast, telecast or photograph and/or video and/or audio sound recording taken in connection with the Festival, for all purposes, without compensation.

  • By purchasing this ticket or participating in any activity on the site, participants accept the terms listed above.

1. What will I see at the LuminoCity Winter Festival?

The festival will include three main theme parks: Winter Fantasy, Wild Adventure, and Sweet Dream. The first is an icy wonderland perfect for the snowy season. Next up is a wildlife experience that will take you around the world and back in time. Finally, you’ll enter a candy wonderland straight out of your childhood dreams. Each section is connected through a path easy to follow for an experience that will leave you breathless!

2. How Do I purchase tickets?

The best way to get tickets is directly through our website. We encourage everyone to buy in advance to ensure entry. Go to and select the day you wish to attend the festival. Only days in peach and orange are available. Each day will show you all available time slots. Once you’ve decided on the day you wish to attend, select Get Tickets Now. Above all ticket listings is a drop-down where you can select the entry time. Once you’ve selected the total number of tickets you want, the Universe pop up will guide you through the rest of the process. Note: not all add-ons are available each festival day. Door tickets are card only!

3.Who is the LuminoCity Festival suitable for?

The LuminoCity Festival is a wonderland of lights. The art and extra activities such as live performances, food, and workshops are open to everyone. We invite people of all ages to come and enjoy the festival. Please Note: We are an outdoor winter festival that takes place during the evening.

4.Is the LuminoCity Festival accessible?

LuminoCity has installed new and stable flooring on 12/05 to ensure we are accessible and safe. We do not offer equipment at the festival. Handicap persons do not get express check-in, only VIP ticket holders receive express check in.

5.How long does it take to enjoy the whole festival?

The three parks span a total of 12-acres. We estimate it will take 1 hour to fully enjoy the three parks! Last call for entrance is 10pm as we officially close each night at 11pm

6. What kind of food is available on site?

LuminoCity has partnered with a wide variety of NYC food truck vendors for warm food, as well as for some delicious holiday treats in our warming tent. In addition, our custom LuminoCity bar will offer Lumi themed drinks to light up your night! We are still finalizing our vendors, but a full list will be available here .

7. Who is Lumi?

Lumi is the mascot for the LuminoCity Festival. He is a being from another universe, created from the Unicorn’s horn. He has ended up in NYC with no recollection of his past and is drawn to the LuminoCity festival lights. There he, along with some small companions, will help guide you through the interactive experience that is the LuminoCity 2019 Holiday Festival.

8. What kind of food and beverages will be available at the festival?

LuminoCity has partnered with a wide variety of NYC food truck vendors for warm food, as well as for some delicious holiday treats in our warming tent. In addition, our custom LuminoCity mocktail bar will offer fun drinks to light up your night! For a full list will be available here.

1. Names on Tickets

The individual names on tickets do not matter as we do not ID check GA. IDs are only needed for student and senior ticket holders. Especially if you are checking in as a group, the individual names will not matter.


The festival is open from 4pm to 11pm. Our last entry time is 10pm - when our gates close.

3.Weather Policy

We are a rain or shine event! Our sculptures are built for withstanding some weather. We monitor the weather closely with the city and NYPD to ensure what the best plan of action is on severe weather days. If we close, we will send a message through the Universe system, an email blast, post on socials, as well as update our website. In the case of closing, we will offer all ticket holders on that day either a refund on their tickets or a change of date so they can still attend the festival.

4.Add New Person to Ticket Order

Unfortunately, we cannot add a new person to an existing order. However, you can buy new tickets from our ticket calendar here. If your ticket time and their ticket time is not the same, no worries! The times are just to help regulate attendance and manage wait times. You’re free to come any time you wish and you will be able to get in. Be aware there may be a wait during peak times and busy days!

5.Student ID

For students who have to show ID, we accept all forms of proof whether it be a student ID, email address, metro card, etc. The school- level location does not matter, as long as it is an institution!

6.Time Slots

For those that have purchased tickets before the time slots were introduced, you are welcome to come at any time you originally planned to. The time slots are to help regulate the flow of people purchasing tickets now. You do not need to switch your ticket time to a slot if you have already gotten tickets.


Yes, we are stroller friendly, but we do ask it is a reasonable size and not too large as to keep the paths clear just in case of emergency! We do not provide stroller checking at the festival.

8.Themed Night vs Regular Night

The difference between regular nights and themed nights are the performances and encouraged dress code! For themed nights we will curate specific performances and music to help create the vibe while also encouraging visitors to participate by dressing to the theme! As for the other nights, we will still have live performances but they will be general performers from around NYC. The three light-art parks, holiday market, and workshops will be available all nights we are open!

9.PR Inquiries

We are excited you want to be a part of the LuminoCity Festival! For all press inquiries, please contact our PR firm at

10.Door Tickets

On non-sold out days our box office will be open to sell everything but VIP tickets as those are limited per event day. During sold-out days/time slots, door tickets will not be available.

11.VIP Child Ticket

You would not need to purchase another VIP ticket for your child. The goodies that come with your VIP ticket (for example the dino ride or drink) are all shareable. Please feel free to use/give away those goodies as you see fit once you receive them. For families or groups with VIP tickets accompanying children, children may join their parents and/or guardians on the VIP express check-in line. Please note that your child would still need a ticket if you choose not to purchase a VIP ticket for them.


There is limited-paid parking operated by an outside New York City concessionaire. The $20 parking fee is the standard cost for large special events that are held at the Park. The physical location for the festival is 10 Central Road, New York, NY 10035. The path to the festival entrance is located between the Golf Center and Icahn Stadium. For more information please see this link.

13.Shuttle Service

Shuttle tickets are purchased as an add-on during the ticket checkout process. There is only a shuttle service between Manhattan E 125 & 3rd Ave and the festival. For more information please see this link.


Pets are not allowed on the festival premise. Only ADA certified service animals are allowed at the festival. Emotional support animals are not allowed in the festival.

15.Prohibited in any area of Randall’s Island Park

Smoking, Drinking Alcohol, Outside Food, Pets, Weapons of ANY kind (including firearms, fireworks, explosives, knives, etc.), Illegal substances of any kind, Large bags/backpacks, sports equipment (bats, balls, etc.), Glass containers, Intrusive equipment such as camera setups, tripods, audio gear, selfie sticks, drones, etc., Illegal vending or Unauthorized/unlicensed vendors, Open outside food and drink, Hoverboards, Using benches and other LuminoCity property as storage.


If you did not receive your tickets or have had any issues during purchasing the ticket on the Universe ticketing system please contact The Universe ticketing platform is a partner of LuminoCity and does not represent the company, for any festival related questions please contact us.

17.Festival Entry

To enter the festival, one ticket is needed per person (unless the individual is under 3). You cannot enter the admissions line without a ticket - you will be turned away if you try to enter without a ticket.

18.Discount Codes

There are no occupation specific discount codes. Active LuminoCity discount codes can be found on our social media accounts. Once discount codes are expired they cannot be used. Credit cannot be applied on orders placed without discount codes.


We do note provide festival photography services. We allow cameras inside as long as they are not intrusive and set up with large rigs. No visitor tripods and lighting systems are allowed.

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