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FAQ

Ticket Information

What is your ticket/admission policy?

  • All tickets are NON-REFUNDABLE. Tickets are NONEXCHANGEABLE, NON-TRANSFERABLE, and CANNOT BE RE-SOLD FOR COMMERCIAL GAIN. All tickets are FINAL SALE and CANNOT BE CHANGED AFTER PURCHASE. Refunds will not be issued unless cancellation occurred on behalf of the event organizer. For extenuating circumstances please contact info@luminocityus.com.

  • Tickets grant entrance only on the listed date at any point between listed open and close times meaning can enter at any one point between 4pm and 10pm when the doors are open on the day your ticket indicates. Entrance into the festival cannot be granted without a valid ticket. Re-entry is not allowed. 

  • All ticket types are outline on each individual listing, no other ticket type is available. VIP Tickets can be purchased for anyone (there are NO specific VIP tickets for children, seniors, and students)

  • There are no group ticket options. One ticket allows one person in.

  • Valid IDs for seniors include all government-issued IDs that show the date of birth. Valid ID for students includes an up-to-date student ID. There are no group ticket options.

  • All visitors are subject to a security check upon entrance. 

  • Event organizers and hired security reserve the right to revoke admission if guest(s) exhibits unacceptable behavior. This includes, but is not limited to; disorderly conduct, carrying/using prohibited items, interfering with /touching the sculptures, etc. 

  • All visitors must abide by Randall’s Island Park rules as set forth by the Park Alliance. A full list of rules can be found on their website. 

  • Event organizers reserve the right to alter and adjust the date, time, and other event details as unforeseen situations arise, including severe weather and  safety issues.

  • Individuals take full responsible for all loss or damage incurred while on event grounds. 

  • By use of this ticket, the ticket purchaser/holder agrees that LuminoCity, Inc. shall have the unrestricted right and license to use his or her image, likeness, name, voice, comments or other proprietary or public rights and that of any minor accompanying ticket holder in any broadcast, telecast or photograph and/or video and/or audio sound recording taken in connection with the Festival, for all purposes, without compensation.

    By purchasing this ticket or participating in any activity on the site, participants accepts the terms listed above. 

1. What will I see at the LuminoCity Winter Festival?

The festival will include three main theme parks: Winter Fantasy, Wild Adventure, and Sweet Dream. The first is an icy wonderland perfect for the snowy season. Next up is a wildlife experience that will take you around the world and back in time. Finally, you’ll enter a candy wonderland straight out of your childhood dreams. Each section is connected through a path easy to follow for an experience that will leave you breathless!

2. How does LuminoCity’s shuttle service work?

LuminoCity offers a shuttle service to and from the LuminoCity Festival. Buses will run between 20 Randall’s Island Park and West 125th Street and vice-versa every 30 minutes from 3:45 p.m. until 11:15 p.m. Tickets may be purchased as an add on our ticketing platform during check-out. The QR code on the add-on ticket must be scanned for entry onto the bus.

3. How long will it take to experience the world of light? UP TO WHEN CAN i ENTER THE FESTIVAL?

The three parks span a total of 12-acres. We estimate it will take 1 hour to fully enjoy the three parks! Last call for entrance is 10pm as we officially close each night at 11pm.

4. What kind of food will be available?

LuminoCity has partnered with a wide variety of NYC food truck vendors for warm food, as well as for some delicious holiday treats in our warming tent. In addition, our custom LuminoCity bar will offer Lumi themed drinks to light up your night! We are still finalizing our vendors, but a full list will be available here .

5. What kinds of gifts can I get at the holiday market?

The Holiday Market will be filled with various boutiques to purchase, along with custom LuminoCity merchandise!

6. How Do I purchase tickets?

Tickets are purchased for individual dates. You may select multiple dates, but each ticket will only grant entrance on the listed date. You can visit this link to find a calendar with a full list of our festival dates, or see for a full list of our ticket policy.

7. Are pets allowed?

Pets are not allowed on the festival premise. 

8. Is LuminoCity suitable for little children?

LuminoCity is perfect for all ages, it is carefully designed with everyone in mind. Discount prices for children are available. 

9. Who is Lumi?

Lumi is the mascot for the LuminoCity Festival. He is a being from another universe, created from the Unicorn’s horn. He has ended up in NYC with no recollection of his past and is drawn to the LuminoCity festival lights. There he, along with some small companions, will help guide you through the interactive experience that is the LuminoCity 2019 Holiday Festival.

10. Will I get to meet Lumi?

Lumi and his pals will be located throughout the park! His adventure will be told through different speakers located throughout LuminoCity, so keep your eyes and ears open!

11. Where are the best locations for photos and selfies?

This is the most instagrammable event in New York City! There will be selfie opportunities everywhere! Just remember to tag @luminocityfestival and use our official hashtags #luminocityfestival; #lumiadvanture; #worldoflumi 

1. Is there parking on Randall’s Island?

LuminoCity does not provide parking. There are limited paid parking ($20/car) on the island. Please see Randall’s Island’s website for more information. Please see our Getting There page for alternate transportation.

**LuminoCity Festival is ADA accessible**

2. Is there an indoor space that is heated? 

There will be a heated tent. The event will take place both indoors (tent) & outdoors throughout the park. 

3. The Following are not allowed in any area of randall's island park:

  • Smoking

  • Drinking Alcohol

  • Outside Food

  • Pets

  • Weapons of ANY kind (including firearms, fireworks, explosives, knifes etc.)

  • Illegal substances of any kind

  • Large bags/backpacks

  • Glass containers

  • Intrusive equipment such as camera set ups, tripods, audio gear, selfie sticks, drones, etc.,

  • Illegal vending or Unauthorized/unlicensed vendors

  • Hover boards

  • Using benches and other LuminoCity property as storage

4. For business and career inquiries please visit our About Us page.

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